FAQ

We offer free delivery to mainland UK addresses on orders over £50 (inclusive of VAT). Orders under £50 are subject to a £5 delivery fee (inclusive of VAT).

Orders placed before 5:00 PM, Monday to Thursday, will be dispatched the next working day for next-day delivery.

• Orders placed Monday–Thursday before 5:00 PM: Delivered within 48 hours.
• Orders placed Friday–Sunday: Dispatched on Monday for delivery the following day.

For deliveries to areas outside of the UK mainland, please allow 1–5 working days from the date of dispatch.

Additional DPD courier charges apply for the following destinations:

• Northern Ireland
• Scottish Highlands
• Scottish Islands
• Isle of Man
• Jersey and Guernsey

Once your order has been dispatched, you will receive an email containing tracking information, allowing you to monitor the status of your delivery via the courier’s website.

We are committed to processing and dispatching orders as swiftly as possible, even during peak periods. Email updates will keep you informed every step of the way—from order confirmation to dispatch.

If a delivery attempt is unsuccessful, a second attempt will be made the next working day. Alternatively, you may use the courier’s online platform to:

• Reschedule delivery
• Collect from depot
• Leave in a designated safe place
• Deliver to a neighbour

Customers in the local area are welcome to collect their orders in person. Please contact us in advance to make arrangements. For any queries, email us at info@vettatap.com.

If you are not completely satisfied with your purchase, we offer a straightforward returns process. Items may be returned within 14 days of receipt for a full refund, provided they are in their original, unused, and resalable condition.

Customers are responsible for return shipping costs and assume the risk of loss or damage during return transit, unless the item is faulty or incorrectly supplied.

A £30 administrative fee applies to cover processing, insurance, checks, and restocking.

Returns should be sent in their original packaging. We strongly recommend using a trackable shipping service that provides proof of postage.

If your item is faulty, incorrect, or not as described, please contact us. We will either exchange the item or issue a refund. If you are unable to return the item yourself, we can arrange collection from the original delivery address (UK Mainland only) for a fee of £30.

Fault Inspection: Once the item arrives, our team will fully test it to diagnose the fault you reported.

Condition Assessment: Per our return policy, items must be returned in their original condition and packaging. If an item is returned with significant signs of wear, user damage, or missing parts that are unrelated to the reported fault, it may affect refund eligibility or result in a restocking/depreciation fee.

For returns involving dangerous goods (e.g., COâ‚‚ canisters or chillers containing R600 gas), applicable surcharges will be deducted from your refund.