Privacy Policy

At Vetta Tap Ltd, we prioritize the privacy and security of our customers. Our goal is to ensure that your personal information is always protected and used responsibly. We collect certain data to provide and improve our services, but we handle it with care and transparency. This policy explains the types of data we collect, how we protect it, and the choices you have regarding your information.

We collect personal data when you:

• Create an account, make a purchase, or interact with us on our website or app.
• Order products over the phone or as a guest.
• Engage with us through social media or contact us directly.
• Participate in surveys, competitions, or provide feedback.

• Account Information: Name, address, email, phone number, and encrypted login details if you have an account with us.
• Purchase History: Details about products you’ve purchased, viewed, or added to your basket.
• Interactions with Customer Service: Notes from conversations, feedback, and support requests.
• Technical Information: Data about your internet connection, device, browser, and location.
• Social media: Usernames if you engage with us through these channels.

We use your information to:

• Process and fulfil orders.
• Improve our products and services.
• Communicate special offers or relevant updates.
• Provide customer support and respond to inquiries.
• Conduct research and analysis to enhance customer experience.

We may also use encrypted personal data for profiling purposes, but this is done securely and is not linked to any personally identifiable information.

We only share your personal data with trusted partners who help us deliver services, such as couriers or IT support. We ensure that they use the data exclusively for the tasks we assign them, and we always protect your privacy.

You have control over how we use your data for marketing. You can easily update your preferences or opt out of certain communications. Please note, opting out of marketing might limit some services.

We process your personal data based on:

• Consent: For example, if you sign up for email newsletters.
• Contractual Necessity: For completing orders or providing after-sales support.
• Legal Compliance: If required by law, such as fraud prevention.
• Legitimate Interest: For activities related to our business operations, like product reminders.

We only retain your data as long as necessary for its intended purpose. Afterward, it will be securely deleted.

You have the right to:

• Access your personal data held by us.
• Correct any inaccuracies in your data.
• Withdraw your consent at any time.
• Request that we stop using your data for direct marketing.

To exercise these rights, contact us at:

• Email: info@vettatap.com

You can stop receiving marketing communications from us at any time by:

• Clicking the “unsubscribe” link in our emails.
• Contacting us directly via the details above.

For more information on how we use cookies, please refer to our dedicated Cookies page.

This policy only covers the personal data we collect. We are not responsible for the privacy practices of third-party websites. Please read their privacy policies for more information.

We take the security of your personal information seriously. We use encryption, firewalls, and other security measures to protect your data. Additionally, credit card information is processed securely through third-party payment gateways, and we do not store or transmit this information directly.

We may update this Privacy Policy occasionally. If there are significant changes, we will notify you. Feel free to revisit this page for the most current information.